1. Introduction
Welcome to Bright AirCond. At Bright AirCond, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how Bright AirCond collects, uses, stores, and protects your data when you visit the Bright AirCond website or use our services.
By using Bright AirCond services, you agree to the terms outlined in this Privacy Policy.
2. Information Collected by Bright AirCond
Bright AirCond may collect different types of information to provide better services.
2.1 Personal Information
When you contact Bright AirCond or book a service, we may collect:
- Full Name
- Phone Number
- Email Address
- Service Address
- Any message or details you provide
2.2 Non-Personal Information
Bright AirCond may also collect technical data such as:
- IP address
- Browser type
- Device type
- Pages visited on the Bright AirCond website
- Time spent on pages
This helps Bright AirCond improve performance and user experience.
3. How Bright AirCond Uses Your Information
Bright AirCond uses your data for the following purposes:
- To provide AC repair, installation, and maintenance services
- To manage bookings and appointments
- To respond to your inquiries
- To improve the Bright AirCond website and services
- To send updates, confirmations, and service notifications
- To maintain security and prevent fraud
4. Sharing of Information
Bright AirCond does not sell or rent your personal information.
However, Bright AirCond may share information in these cases:
- With technicians and staff to complete services
- With trusted third-party providers supporting Bright AirCond operations
- When required by law or legal authorities
All data shared by Bright AirCond is handled securely.
5. Cookies and Tracking Technologies
The Bright AirCond website uses cookies to improve your browsing experience.
Cookies help Bright AirCond to:
- Understand user behavior
- Remember user preferences
- Improve website functionality
You can disable cookies through your browser settings.
6. Data Security at Bright AirCond
Bright AirCond takes reasonable steps to protect your information, including:
- Secure systems and servers
- Restricted access to personal data
- Regular monitoring for security risks
While Bright AirCond works to protect your data, no system is completely secure.
7. Data Retention
Bright AirCond keeps your information only as long as necessary to:
- Provide services
- Meet legal requirements
- Resolve disputes
After that, Bright AirCond may delete or anonymize your data.
8. Your Rights
As a user of Bright AirCond, you have the right to:
- Access your personal data
- Request corrections
- Request deletion
- Withdraw consent at any time
You can contact Bright AirCond to exercise these rights.
9. Third-Party Links
The Bright AirCond website may contain links to third-party websites.
Bright AirCond is not responsible for their privacy practices.
10. Children’s Privacy
Bright AirCond services are not intended for children under 13.
Bright AirCond does not knowingly collect data from children.
11. Updates to Privacy Policy
Bright AirCond may update this Privacy Policy from time to time.
Changes will be posted on the Bright AirCond website.
Continued use of Bright AirCond services means acceptance of updates.
12. Communication by Bright AirCond
When you use Bright AirCond services, we may contact you via:
- Phone calls
- SMS
This communication is necessary for service delivery.
13. Marketing Communication
Bright AirCond may send promotional messages or offers.
You can opt out at any time by contacting Bright AirCond.
14. Location Information
Bright AirCond may use your location only to:
- Assign nearby technicians
- Provide faster service
- Improve service accuracy
Bright AirCond does not track live location without permission.
15. Data Accuracy
Bright AirCond relies on the information you provide.
Please ensure your details are accurate and up to date.
16. Limitation of Liability
Bright AirCond is not responsible for data loss due to:
- System failures
- Cyber attacks
- External technical issues
17. Transparency Commitment
Bright AirCond believes in transparency and only collects necessary data.
Bright AirCond does not collect sensitive information without consent.
18. Legal Compliance
Bright AirCond follows applicable data protection laws and regulations to ensure your privacy is respected.
19. Contact Bright AirCond
If you have questions about this Privacy Policy, contact Bright AirCond:
- Phone: +60 19-344 2983
- Email: Info@brightaircond.my
- Address: Kuala Lumpur, Malaysia
20. Consent
By using the Bright AirCond website, you agree to this Privacy Policy and consent to data practices of Bright AirCond.
21. Acceptance of Policy
By continuing to use Bright AirCond services, you confirm that you have read, understood, and accepted this Privacy Policy.